Measures implemented based on feedback

For the UCM Institute of Management in Trnava, implementing measures based on feedback demonstrates openness, accountability, and a commitment to continuous improvement. It is a practical tool we use to build an institute that reflects the needs of both the academic and professional communities.

At the UCM Institute of Management in Trnava, we view the collection of feedback as the initial phase of quality management. Feedback only acquires real significance for improving the educational process when it is systematically translated into concrete and targeted measures. It is precisely the process of implementing individual solutions that serves as the cornerstone of effectively enhancing the quality of higher education and the responsible operation of the institute.

The measures implemented serve as a bridge between identified suggestions and tangible change. They represent an active response to the needs of students, employers, graduates, and the Institute’s staff, with these needs analysed within the context of the UCM Institute of Management’s long-term development strategy and quality standards. The goal is not merely to resolve a specific problem on a one-off basis, but to consistently strengthen the overall culture of quality and the cycle of continuous improvement.

These measures take various forms, ranging from curriculum adjustments and improvements in teaching methods to enhancements in materials and technical resources, student support, and more effective communication. It is important that all these steps be justified, evaluated, and communicated back to the individual stakeholders. Specifically, the following measures have been implemented since 2020:

• improving organisational communication with students, particularly regarding information on deadlines, exams, and academic requirements,
• improving the quality of study materials, including their updating and availability in digital form,
• promoting the adoption of modern teaching methods,
• expanding support services for students with special needs to ensure equal opportunities for study,
• adjusting the class schedule to increase flexibility and support more effective time management for students,
• upgrading the material and technical resources for teaching and modernising classroom equipment,
• change in the subject teacher,
• dividing students into smaller study groups,
• revising the curriculum and adding economics courses,
• expanding the range of required electives and elective courses to align the curriculum with current labour market demands,
• a balanced distribution of the workload among staff and the introduction of minimum publication and project activity requirements for all faculty members at the UCM Institute of Management.

The implementation of specific measures not only strengthens confidence in quality assessment mechanisms but also encourages active participation from the academic and professional community. Students and staff perceive that their input has a real impact on the optimisation of internal processes, which increases their engagement. Graduates and employers appreciate that the institute responds flexibly to educational experiences, societal developments, and the demands of the professional world.